Terms & Conditions

ORDER VALIDATION AND ACCEPTANCE

When you place an order through www.shoppingsafari.com.au , we may verify your method of payment, shipping address, your contact details, if any, before processing your order. Your placement of an order via www.shoppingsafari.com.au is an offer to purchase our products. We may accept your order by processing your payment, or may, for any reason, decline to accept your order or any part of your order. No order shall be considered to be accepted by us until payment has been received in full. If we decline to accept your order, we will attempt to notify you on phone or using the e-mail address you have provided with your order.

COMMUNICATION

When you registered a account through www.shoppingsafari.com.au , you are required to provide a valid contact number and e-mail address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that we will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid contact number and e-mail address.

PRODUCT DISPLAY/COLORS

We attempts to display as accurately as possible the colors of the products shown on the Site. However because the colors you see will depend on many factors, including your monitor or printer, we cannot guarantee that the color you see matches the product color.

PAYMENTS

You are required to pay for the items once you have committed to buy. A cancellation fee will apply if you want to cancel the payment. A tax invoice will be emailed to you as requested

Payment methods:

1. Direct Deposit via bank branch or internet transfer (preferred with order number and customer number)
2. Bank Cheque / Money Order
3. Credit Card (VISA, MasterCard only)
4. PayPal
5. BPAY

SHIPPING AND HANDLING

Shipping and handling charges will be added to the cost of your order. Generally, all orders are shipped within 48 hours after your payment is cleared, Monday through Friday. Orders are not shipped or delivered on Saturdays, Sundays or public holidays. All shipping and deliveries are arranged by us. Pick-up is not available, unless specified. When your order shipped, we will provide the tracking number based on the availability of the courier company website

1. Pick available will also incure $30 pick up fee
2. Each ADDITIONAL item thereafter will be $15

RETURNS & REPLACEMENT

1. You must check item(s) for faults or damages immediately; and report it to us via E-mail within 24 hrs of receiving item(s). We reserves the right to refuse claims made after the shipping time frame
2. We may request photos from you as proof of damage
3. You are responsible for the postage to return faulty/damaged product for warranty, exchange or refund
4. We are responsible for sending replacement or warranty item back to you, except in the case that the returned item is tested not faulty. In which case, it is your responsibility to pay for the postage cost to send the item back to us
5. Products must be returned with all accessories included in their original packing materials, including cartons and boxes
6. Item returns must be authorized by us before an arranged return
7. Return to be accompanied by: Order No & Descriptions Of Faults
8. All returns to be made via freight company in original packing within 14 days of receiving goods
9. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item

REFUND POLICY

1. All items must be returned to us before we provide the refund
2. Shipping and Handling is non-refundable unless item is not available
3. Refunds only offered within 14 days of receiving goods fully paid for
4. No refunds offered after goods have been opened
5. No refunds offered after goods have been used
6. The time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item

WARRANTY

1. You have to contact manufacturer of the item for all the warranty service within the warranty period including item becomes faulty or damaged on arrival
2. You also can send a request through Email to us with your order number and your customer number if you have any problems for the warranty
3. All warranty claims must be made by original buyer of item
4. Your tax invoice will be required as proof of purchase
5. Warranty valid within Australia only

ASSEMBLY

1. Majority of our products are designed to be assembled by the customers at home. However if you prefer or require assistance assembling your products, please contact our friendly staff for more details, as we are more than happy to help. Assembly will cost between $20.00 to $50.00 depending on each individual product.

DEFAULT AND CONSEQUENCES OF DEFAULT

Interest on overdue invoices shall accrue from the date when payment becomes due daily until the date of payment at a rate of 3% per calendar month and shall accrue at such a rate after as well as before any judgment. If you default in payment of any invoice when due, you shall indemnify us and against the entire our costs and disbursements including on any legal expenses and all of the Seller’s nominees costs of collection.